Our Policies

Stonehouse B&B is focused on providing a calm and relaxing environment for all our guests to retreat to. Therefore, we do not usually accommodate children or pets.

Booking deposits equal to the first night's charges are required to guarantee a reservation for stays up to 6 nights duration. Stays of 7 or more nights require a deposit equal to the first two nights' charges. Booking deposits are fully refundable until 28 days prior to scheduled check-in, after which time they become non-refundable. We highly recommend that guests purchase trip interuption/cancellation insurance that would protect them in the case of unforeseen circumstances, such as illness or transportation delays, etc..

Balance of room charges are due and non-refundable 7 days prior to check-in date. If the booking deposit was paid by credit card, the same card will automatically be charged for the amount owing, unless we are presented with an alternate payment method. Full payment will be charged at time of booking for reservations made within 7 days of the check-in date.

Check-in time normally starts at 3 pm. Regardless of what time guests plan to arrive, they must coordinate their check-in time in advance with the host to ensure someone will be available to greet guests upon arrival. Early check-ins to accommodate travel schedules must be agreed upon with your host in advance, and are subject to room availability.

Check-out time is 11 am.

Breakfasts are included. Breakfast is served between 8:30 and 10:00 am. Breakfast hampers for guests leaving early can be arranged on request.

All guests have access to the outdoor 10-person geothermal heated hot tub, and adjacent steam room. Don't forget to pack your bathing suits. Hot tub hours: 8 am to 11 pm.

We love our neighbours and want them to love us too. Disruptively loud activities are not permitted at any time. Additionally, we ask that guests observe quiet hours from 11 pm to 8 am. The restaurants and pubs in nearby Ganges Village are a convenient option for guests to socialize while respecting the Stonehouse quiet hours policy.

B&B guests must check with their host before inviting other visitors onto the Stonehouse property. Visitors are expected to depart the property before the start of the quiet hours period. Use of Stonehouse amenities is reserved for B&B guests only, except by special arrangement.

Guests will be charged for any damages or excessive cleaning costs resulting from their stay.